— Delivery
All ZITOHOME furniture is shipped flat-packed in recyclable packaging. Standard delivery takes 5–10 business days.
— Delivery Options
Standard Delivery
5–10 business days
Flat-pack, fully insured. Delivered to your door. Signature may be required for large orders.
International
10–21 business days
Available worldwide. Duties and import taxes are the responsibility of the recipient.
Processing Time
1–2 business days
Orders placed before 2 PM (GMT+8) on a business day are typically processed that day.
— Order Journey
Order placed
Confirmation email sent immediately.
Processing
1–2 business days to pick, pack, and quality-check your order.
Dispatched
Tracking number sent via email. Carrier picks up your parcel.
Delivered
5–10 business days from dispatch for standard delivery.
— Flat-Pack Promise
Every ZITOHOME piece is engineered to ship flat. Components are individually wrapped in recycled foam and packed in double-wall corrugated boxes rated for 200% of the product weight.
Hardware (screws, cam locks, bolts) ships in a labelled bag inside the main box. Every bag is counted and checked before dispatch. If anything is missing, email us — we ship replacements free.
Our packaging is 100% recyclable. We are working toward eliminating single-use plastic from all shipments by the end of 2025.
Damaged on arrival?
Photograph the damage before unpacking fully and email support@zitohomes.com within 48 hours. We will replace or refund — no return shipping required on damaged goods.
— More Questions?
Read our FAQ or email support@zitohomes.com
